Shipping policy

Delivery Methods & Fees

• PALAZZO PITTI offers delivery via courier, as well as in-store collection.
• A standard courier fee of R199 applies to orders under R3,000.
• Free delivery is available on all orders over R3,000.
• Customers are responsible for all shipping costs associated with returns and exchanges.

Delivery Timeframe

Expected delivery time is 3–7 working days, depending on the location of the delivery address. Please note:

• Delivery services do not operate over weekends.
• Orders placed on a Thursday may only be dispatched the following Monday.
• Orders placed during promotional periods (e.g. Black Friday) may experience delays.

Tracking Your Order

Once your order is placed, a confirmation email will be sent with your order number. When the order is packed and collected by the courier, a second email will be sent with your tracking number.

PALAZZO PITTI primarily uses The Courier Guy. You can track your parcel at: https://portal.thecourierguy.co.za/track

Please note that from time to time, alternative courier companies may be used to ensure efficient delivery. Tracking details will always be provided once your order has been dispatched.

Delayed Deliveries

If your order has not been delivered within 7 working days and you have received no communication from us regarding your order, please contact PALAZZO PITTI directly:

• Email: info@palazzopitti.co.za
• WhatsApp (Order Fulfilment): +27 78 454 1182
• WhatsApp (Online): +27 79 298 4224
• WhatsApp (Enquiries): +27 66 372 0907

Please have your order number ready when you contact us. No refunds are offered for late delivery.

Multiple Item Orders

If you have ordered more than one item, these may arrive in separate parcels at different times. Please allow time for all items in your order to be delivered.

Changes to Online Orders

If you need to make a change to your order — such as updating your delivery address, contact details, or requesting a size change — please contact us as soon as possible at info@palazzopitti.co.za or via WhatsApp on +27 78 454 1182 or +27 79 298 4224.

Pre-Dispatch Changes

• Delivery address, contact details, and size requests can be updated free of charge, provided the item has not yet been dispatched.
• Please contact us immediately after placing your order if a change is required.
• We will do our best to process your request before dispatch but cannot guarantee changes if packing has already commenced.

Post-Dispatch Changes

• Once your order has been collected by the courier, we are unable to redirect or amend the delivery.
• Should a size exchange or re-delivery be required after dispatch, a courier collection and re-delivery fee of R300 will apply.

To arrange post-dispatch changes, please email info@palazzopitti.co.za with your order number, or WhatsApp +27 78 454 1182 / +27 79 298 4224.

Updating Customer Details

Customers may update their personal details at any time by logging into their PALAZZO PITTI online account. Please ensure your account information — including your contact number and email address — is up to date before placing an order.

Please note updating your account details after an order has been placed will not automatically apply to that order, as order information is captured at checkout. Contact us directly if an urgent correction is needed.