Exchange Policy

1. Overview

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at info@palazzopitti.co.za. If your return is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at info@palazzopitti.co.za.

No refunds will be issued. If an exchange is not possible, a store voucher will be issued.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the incorrect item in order for us to evaluate and make the necessary correction.

Exceptions / non-returnable items

Certain types of items cannot be returned, such us underwear, socks, custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

Please get in touch if you have questions or concerns about your specific item.